Tell us about your visit:
Review submitted by wilfred from ackworth (Submitted: 16 Aug 2010)
the pool was not cleaned once while we were there
the pump to clean the pool was not working. it was
reported on our third day and nothing was done to repair the fault. we did not use the pool after our
third day,the pool was not heated.not being able to
use the pool spoilt our holiday.there were seven in
my family including two children age 12 and 10.i would like a refund of £50 if possible.
wilfred evans
Owner reply:
Thank you for your feedback which we value greatly. We have recently upgraded our Management who are responsible for the Villas. The pump was not able to be replaced and so we were unable to clean the pool. We have refunded you £50 as requested and would like to invite you to stay at the villa again in the future at a reduced rate.
Review not verified by RentalSystems* (Submitted: 12 Jan 2009)
Sorry I haven't written before now to thank you very much for the use of BHH the other week. We all enjoyed our holiday very much, and Denise and Brian were very helpful. Denise got us a lovely birthday cake, and Brian was called upon when there was trouble with the electics in the bottom apartment, but he got it sorted!
We were very impressed with the equipment provided at the villa - we'd stayed in a big villa in Cyprus 18 months before, and that didn't have anywhere near the amount of catering equipment that you provided!
Review not verified by RentalSystems* (Submitted: 12 Jan 2009)
I know it's 6 weeks since we went on holiday but at last I've found time to get back in touch with you. We had a lovely holiday and really enjoyed staying in your villa. It was equipped to a very high standard with everything we needed.
Review not verified by RentalSystems* (Submitted: 12 Jan 2009)
We have recently returned from a lovely holiday in your gorgeous villa! Brian and Denise are absolutely lovely - we could not fault a thing - they were so helpful and such a lovely couple - I wanted to let you know (although I am sure you do already!) what a superb job they are doing. They showed us around the area and took us to the local supermarket to get supplies when we first arrived as we didn't hire a car - picked up some water for us when they went to the supermarket to save us carrying it - they truly are so thoughtful and so discreet that you wouldn't have know they were there - but always on hand if we needed them. You have done extremely well in choosing such fantastic managers. They keep the place absolutely immaculate and pool as well. We were extremely impressed
Review not verified by RentalSystems* (Submitted: 12 Jan 2009)
Just to let you know that we had a fantastic holiday- myself, my daughter ,Megan & friends Julia & Robyn spent the whole week really chilling either by the pool or on the beach. The weather was fantastic too so all in all it was an excellent week. Denise & Brian were excellent - they gave us a very warm welcome , gave us a guided tour of the area & took us shopping- we couldn't have asked for anything more- they were superb
Review submitted by Shona from Guildford (Submitted: 20 Aug 2008)
We were told there were 2 family rooms with 3 beds in each, this was in fact 2 small doubles and a camp bed which was not sufficient. The villa did not sleep 12 as specified - we had 11 and we had to double up on beds - not what we expected. The couple who manage the property were brilliant and very helpful, and I think rather embarrased at what was being sold! We had to pay £100 for a cleaner - who came once in two weeks for an hour. Outside, the patio and pool were great. There was no internet access as said in the brochure and the cable TV did not work. I think people should be aware of this. The villa sleeps 8 comfortably but I would not even consider going with more people.
Review submitted by Gary from Taunton (Submitted: 28 Apr 2008)
Well equipped, lots of space and it has a hot tub! It was the only villa we could find that had enough sleeping arrangements for our group.
Everything you need in the kitchen. Great for kids - nice touch with loads of toys, DVDs and videos. Great to be able to fully enclose of the villa from the outside too.
Brian and his wife who oversee the property do a great job and are very helpful - thanks guys.
THe only slight negitive points would be that the pools not heated so can be a bit cold outside the summer months.
Not the fault of the villa, but Costa Calma has very few nice places to eat. Still, you're most likely going to need a car so get out and explore!
The video tape heads needed cleaning during our stay.